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MLM Woman Issue 71
December 2002

This FREE monthly newsletter is made possible by our advertisers and customers. We thank them for their support!

From the Desk of the Editor

Welcome to the 71st issue of the MLM Woman Online Newsletter. I just want to take a moment to wish all of you a happy, healthy, and safe holiday season.

I am very thankful to all my loyal readers and supporters who make the MLM Woman website possible. This issue of the newsletter marks the beginning of the sixth year anniversary of MLM Woman Online.

If the newsletter has helped you over a rough patch in your business, inspired you to take some risks and go for it, and made your business more fun and profitable, then our mission has been fulfilled. See you in 2003!

Playing the Thank You Game . . .

To celebrate the spirit of the holidays, I invite all of you to join me in playing the "Thank You" game during the month of December. The object of the game is to thank or acknowledge those people in your life that often get overlooked.

For example, you can bring a box of cookies for the postal workers who staff the windows at your local post office (Boy will they be surprised!) Get a cup of coffee and a donut for a Salvation Army bell ringer. Give an extra tip to your favorite waiter or waitress. Invite someone to your holiday dinner who is far from home. Send a thank you note to someone. You get the idea.

The main thing is to be creative and have fun. Send me an e-mail at regent@west.net and let me know how you "played" the game this month.

Happy Holidays to All!

Linda Locke, Editor MLM Woman


Organizing Your Day,
Home and Office
By Julie Ammon

Owning a home-based business is one of the best ways of earning an income. Home-based businesses can be organized to fit around your family instead of fitting your family around your business. Using the tips below will help you to keep your focus on what's really important in your life.

Organizing your home office

Finding a space in your home that can be exclusively used for a home-based business is often tough. Since most home-based businesses today require you to have access to a computer, this is often the space that will be most convenient for you, but it can be any area that will allow you to spread out and work efficiently.

You'll need a space to hold files and supplies. Although a file cabinet is ideal, not everyone has space for one. Purchase inexpensive plastic bins that are shallow and can be hidden under furniture when not needed. If you do find you need a file cabinet, purchase inexpensive or used metal filing drawers that can be covered in fabric and used as an end table in a living or family room. Your kitchen is also a great place to tuck files in cabinets or drawers. Portable files sold in office supply and discount department stores that will hold hanging file folders are also a wonderful source of filing space. These can be tucked into a closet and are easily transferred to and from your car as needed.

Keep a container, drawer or cabinet filled with all of your essential office supplies. Keep pens, paper, order forms, calculator, stapler, etc. handy in one place. Keep it tucked away and pull it out when working from home. If it's kept together and tucked away, it's less likely your spouse or children will borrow these items freely.

Balancing home and business

Although you can use a home business to earn a high income, the most important point to keep in mind is that this is your home. As an owner of a home-based business, you have probably chosen this type of business to be available to your family. Make sure your family knows this, as well as your customers. Make sure your hours are customer and family friendly. Be sure you set your business hours and stick to them. Your workday does not need to be the same everyday, but does need to be set, structured and somewhat consistent.

One of the advantages of working from home is to have the flexibility to take care of home chores in the middle of your workday. Be sure to keep these chores to quick and easy tasks and save the more time consuming tasks for non-working hours. I personally like to start the personal part of my day early and get my chores and errands taken care of first so that I'm ready and available for my customers all afternoon.

Make your personal appointments for non-working hours just as you would if you were in a more traditional workplace. The same goes for time you put in for volunteer projects. Make sure you set your boundaries there also. When others see that you're home during the day, be sure it's clear that you're working.

Lists. Lists. Lists. Make 3 for each day

Personal
This can be your housework, errands, and doctor or dentist appointments. List everything that you need to accomplish for that day. Break each item down to the smallest of tasks. For example, calls for doctor and dentist appointments for your family, make each call to a particular doctor a single task. If you can't get through to one, it's easy to put that single call on tomorrow's list instead of the entire task. Do the same with all of the errands you need to run or housework that needs to be accomplished.

Family
Make priorities of the time you spend with your family. Schedule in homework, dinner, and taxiing children to play dates and activities. Don't forget to schedule in a special dinner or movie date with your spouse, even if it's just at home!

Business
List all of the calls you need to make individually, appointments and other business to be taken care of on any particular day. Be sure to allow for enough time on your schedule for each. It's always nice at the end of the business day to have time to spare and take care of something that you didn't think you would find the time for.

It's very gratifying at the end of the day to see items crossed off of your list!

Interruptions

This is one of the toughest areas of working from home. Whenever possible, set up your work area in a room with a door. This will keep home noises from making your business appear less professional. By closing a door, this indicates to your family that they need to get your permission, so to speak, before entering your workspace at that time. Most of your customers will already be aware of the fact that you work from home, so keep your sense of humor. If your normally quiet workspace is suddenly filled with wails, simply ask your customer if you can call them back shortly. Most of your customers also have families and will truly understand and will respect your priorities.

Working with children at home

Working with children at home can be done with a bit of organization. For those with very young children, it's best to make your calls and doing tasks that require your full concentration, during naps and after bedtime. During your child's waking hours it may be best to do work that can be done with distractions. This is also the best time to take care of business that allows for "help." Children of all ages like to know what you're doing and want to be part of your work life. Find them "a job" to do and talk about what you're doing and why. Don't forget to let them know how it will benefit them in the long run. Even the youngest of children will understand that your job provides the money for a trip to a special place for your family.

Working with your children is also a great teaching tool. Older children will pick up your organizational skills, professionalism and work ethic from allowing them to help you. You might even consider paying them either with money or certificates for special time with you. Whatever you do, make it fun and a learning experience for them and keep in mind that they are children.

When working from home, whether it's temporary or permanent, keep in mind that you are bringing your business to your home and not living in your office. Working from home can be rewarding financially and personally, but will take trial and errors to make it work for you and your family.

Professionals have been working from home for years with great success. With the tried and true tips provided, you too can run a your business successfully from home.

About the Author
Julie Ammon, Launch Team Director
Taste of Home ENTERTAINING
www.ATastefulHome.com


Revitalize Your Business
To Increase Your Sales

Copyright 2002 Bob Leduc

Is your business going through a period of slow or no growth? Here are 4 low-cost ways you can revitalize your business - and increase your sales.

1. PROMOTE A NEW USE FOR YOUR PRODUCT OR SERVICE

Find and promote a new way customers can benefit by using your product or service. You will immediately attract a new group of potential customers. You will also capture customers from your competitors who cannot provide or do not promote this new benefit.

For example, I recently saw a promotion for a well-known marketing course normally sold to individuals. The promotion targeted sales organizations and offered a special group purchase plan. It stressed how the course would increase the sales organization's productivity and
income.

2. USE A NEW METHOD OF ADVERTISING

Test some new methods of advertising to attract a fresh group of prospective customers.

For example, print your best small ad on 4 by 6 inch postcards and mail them to a list of prospects in your targeted market. Postcards cost very little to prepare and send. And your promotions will not be seen by competitors who see (and copy) them in most other media.

TIP: Continually test new marketing methods - and old ones you never tried. You can reach more prospects and generate more sales with a variety of marketing methods than with just one or two.

3. GENERATE SOME FREE PUBLICITY

Publicity is what you get when someone else promotes (or you get them to promote) your business. It establishes more credibility with prospective customers than advertising and generates sales at a much lower cost.

Look for ways you can generate some free publicity for your business. For example, contact non-competing businesses serving customers in your market. Offer to publicize their products or services to your customers in exchange for their publicizing your services to their customers.

CAUTION: Do not expect free publicity to replace the results you get with advertising. Use it to supplement your advertising. You control where and when your advertising appears. You cannot control where or when you get publicity ...or whether you get any at all.

4. CONVERT YOUR CUSTOMERS INTO PUBLICITY AGENTS

Satisfied customers can be your most effective publicity agents. Give them an incentive to tell their associates and friends about the value of your products or services. An endorsement from them is much more effective than advertising - and it is much cheaper.

For example, ask your customers for referrals. Offer to reward them each time one of their referrals becomes a customer. Your reward can be as simple as a special discount on their next order or a special bonus item.

Every business goes through periods of slow or no growth. When it happens to you, use these 4 low-cost marketing tactics to revitalize your business - and increase your sales.

About the Author
Bob Leduc spent 20 years helping businesses just like yours find new customers and increase sales. He just released a New Edition of his manual, How To Build Your Small Business Fast With Simple Postcards and several other publications to help small businesses grow and prosper. For more information: Email: BobLeduc@aol.com Subject: "Postcards" Phone: 702-658-1707 After 10 AM Pacific Time/Las Vegas, NV


Business Dashboard
By Gary Lockwood

When you are driving down the road, a quick glance at your car's dashboard gives you a lot of information. In an instant, you know how fast you're going, how much fuel you have remaining and whether the engine is overheating.

Your dashboard tells you the total miles the car has been driven and often, the mileage of this particular trip. Your peek at the dashboard allows you to see the time of day, whether your lights are on (or bright) and if the turn indicators are flashing.

All this information is available by a fleeting look at the dashboard. Many new car dashboards offer even more useful data and indicators.

One of my clients, Bruce, is CEO of a very efficient manufacturing company. Bruce has created a dashboard for his business.

With one quick look, Bruce can see total sales this month and year-to-date. He gets a reading of his backlog, amount of overtime consumed and his on-time-delivery measurements.

At a glance, Bruce's business dashboard shows him his up-to-the-minute profitability figures, the percentage of production capacity scheduled for the next 30 days, and a dozen other key performance indicators.

Bruce can drive his company by using the information on his business dashboard.

What are you looking at as you're driving your company? Do you drive your company (or your car) blindly? How easily (and quickly) can you get crucial information on all your key performance indicators?

One of my clients (let's call him Mike) was telling me how important it is to him that he sells long-term maintenance contracts, not just ad hoc projects.

Makes sense. The long-term contracts provide some stability and predictable cash flow. They assist in getting closer to his clients. They also help him to borrow funds more easily.

So far, so good.

When I asked him how many of these long-term maintenance contracts he has already, he couldn't tell me. He didn't know! He said he's been too busy to track the number of such agreements.

Wait a minute! If this type of agreement is so important to Mike's growth strategy, how can he not know the status?

The fact is that most owners and CEOs know what's important to their enterprise, but can't (or don't) measure those things.

You've heard the old maxim: "You can't manage what you don't measure."

Here's my suggestion: Identify the five to ten key measurements and key performance indicators that are important and essential for your business.

Set up an active system to measure and track these indicators. This could consist of a couple of pages of printed reports or it can be as sophisticated as a web-based, interactive, real-time display.

The important thing is that you get this data daily. It should show only the key performance indicators (with details easily available elsewhere). Ideally, the data would be color-coded to show which of the indicators are in the "red zone" (needs immediate attention), in the "yellow zone" (caution) or in the "green zone" (OK and as-budgeted).

Use your business dashboard each day to decide which areas of your operation you should be concerned about and which are candidates for longer-term strategy. Look for the indicators that suggest a delegation of enhancement projects. Watch the trend lines.

Chances are, you'll get what you're looking for - improvements in these areas.

With your business dashboard, you will drive your business with confidence.

About the Author
Gary Lockwood, Your Business Coach, is Increasing Effectiveness and Enhancing Lives of CEOs, business owners and professionals. Get Gary's Free ezine - http://www.bizsuccess.com/newsletter.htm or send any blank email to subscribe@BizSuccess.com Email: Gary@BizSuccess.com Web: http://www.BizSuccess.com


Are You Interviewing
Your Prospects?
By Audrey Okaneko

There is nothing more exciting than someone contacting us to inquire about our business. We get so excited in fact that sometimes we forget that what we are really doing is conducting an interview to see if our business is right for the prospect.

Back in the 80's when I started in network marketing, the philosophy was to sign up anyone who had a pulse. I remember some days I signed up 22 people in one day. I also remember thinking to myself, "how on earth will this person ever make it?"

I'll share one of my most memorable experiences with you. A girl called me, she had seen my flyer somewhere in town. I scheduled the interview for the following day. Now I knew from the address that this section of town was not the most desirable in our city, but hey, she had two things going in her favor, a pulse and an interest. When I arrived, the house smelled from beer, cigarettes and just general trash, I was thinking, she still had a pulse and she still had an interest. As I was scanning the house looking for a place to sit, she suggested we go into her bedroom, as it was clean and private. Knowing she had a pulse and an interest I followed her. After entereing her room, she dead bolted the door. I truly was scared at this point. I was very unsure what I had walked into. She explained that the folks she lived with were drug dealers and that all sorts of folks came in and out of her home thus the deadbolt. Well we made it through the sign up process, but I swore I would never put myself through that again. As I'm sure you have guessed, she never contributed anything to my organization.

After that experience I began more carefully screening those who expressed an interest in my business. I was actually beginning to interview those who contacted me. Through an initial interview I was able to determine who qualified for a 2nd interview, an appointment for me to come speak with them.

If the interview was taking place on the phone, I would have a blank piece of paper where I could jot down the answers. If the interview was in person, I would tell the person that I was going to be asking some questions and jotting down the answers. Over the years I have had folks on the phone not wish to be interviewed and that's perfectly ok. We hang up. This is not the business for them. In person, I've never had anyone object to me wanting to know about them and even taking notes.

There are 3 things I want to know about my prospect:

1. I wanted to know about their job history. Where have they worked, what were their responsibilities, how long did they stay at the job (s)? I would ask "tell me about your past job history"

2. I wanted to know about their families. I also wanted to know where they lived. House or apartment? Single? Kids? Sometimes you can hear children in the background, so I ask "are those your kids?" I'll then ask how many and what their ages are. Sometimes a prospect will say "my husband works 3rd shift", or "my wife and I were talking last night", so in listening to what your prospect volunteers to you, you may get answers without ever asking a question.

3. I want to know what they expect to get out of the business. Some folks are looking for supplemental income, some for full time careers. Some folks wish to earn $100 per month play money, some wish to earn a few thousand a month, to get out of debt. A simple "tell me your expectation about the business" will get you some of these answers.

By asking the above questions, you will find out quite a bit about your prospect. This business is not for everyone. Why waste your time or theirs if this is not a match? By asking questions, by learning what someone expects out of the business, your prospect is actually making a commitment to you.

If they tell you they want $1000 per month, you can then explain to them what it will take to earn that much. One of two things will happen, they will agree to the steps to make it happen, or they will tell you no. If they tell you no, then explain what it will take to earn 1/2 of that, or $500 per month. Again, one of two things will happen, either they will agree to take the steps to make it happen or they will tell you no.

By interviewing your prospects you are establishing from the beginning what the future will bring.

About the Author
Audrey Okaneko has been in network marketing for 17 years and has won numerous trips and awards for her accomplishments. She can be visited at http://www.helpingmomsstayhome.com/audrey. You can write to her at IHavSnoopy@aol.com



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