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From the Desk of the Editor

    In this month's issue of the MLM Woman Newsletter we feature articles on cheap ways to advertise your website, how to increase your referrals and get more repeat business from your existing customers, and developing a verbal logo.

    Happy Reading!
    Linda Locke, Editor MLM Woman


Cheap Ways to Advertise Your Website

By Joan Stewart

If you've just built a website, or your three-year-old site isn't attracting the numbers you had hoped for, consider these ways to spread the word.

In brochures and on business cards
On bumper stickers
On promotional products such as caps, mugs, towels
In your voicemail or answering machine messages
On supermarket bulletin boards
In the "trailer" paragraph at the end of an opinion column
Mention it when you're a guest on radio talk shows
In print ads
In your chamber of commerce newsletter
On your fax cover sheets
In business directories
In trade publications
On your invoices
On WebCards, four-color postcards with an image from your website on one side and a printed message on the back
From the podium, during speaking engagements
In other people's newsletters
In newspaper and magazine letters to the editor
In radio advertisements
In Yellow Pages ads
On refrigerator magnets
On stickers attached to the outside of product packages
In your own newsletter
Postcards to your customers
Door hangers distributed in targeted neighborhoods
Word of mouth
On fliers about your products or services

Joan Stewart, a media relations speaker and consultant, publishes the newsletter "The Publicity Hound-Tips, Tricks and Tools for Free (or Really Cheap) Publicity." For a sample copy, send a check for $5 payable to The Publicity Hound to 3930 Highway O, Saukville, WI 53080. Or order by credit card at her web site at http://www.publicityhound.com, where you will also find other helpful publicity tips and articles. E-mail at jstewart@execpc.com.


Taking Care of Your Referral Sources
By Wanda Loskot

I'm sure you agree that "by referrals" is one of the best ways of growing business - no money thrown away on advertising that doesn't work and no time wasted to convince strangers to do business with you. The referred leads are presold - because trust and confidence exist, at least to some degree. It boils down to getting more of that good thing - leads, right?

One of the best ways to get more leads is to focus on those who send you referrals already and to encourage them to do it more often. So, how are you doing in the department of rewarding your sources for referring you in the first place?

Most business people provide a referral reward or even some kind of fee to people helping them to obtain a lead that ends with a sale. Additionally some make it a standard practice to refer the source to their own potential clients when the opportunity arises. Some people have even different rewards for different types of leads. One thing is to mention your name - another is to insist that the prospect contacts you. And another thing is to assist during the process of servicing...

Makes sense, doesn't it?

Probably the most common -- and the biggest -- mistake business people do in this area is rewarding contacts only for leads that result in closed sales. Just think. If the prospect didn't buy from you, that doesn't mean that the person who was considerate enough to think of you and sent you a lead didn't do the job! You might say that "the lead was poor quality" -- and it might be true. Regardless, you need to reward the BEHAVIOR of your network people, so that in the future the same person in similar situation again thinks of you instead of someone else.

My friend the realtor sends a balloon bouquet for every referral, another friend who sells cellular phones - a cute little pen with company's logo and words "Thank you", my hair dresser: always a nice thank you note. I send variety of things - my own "Treasury of Quotes", small box of chocolates, thank your notes. The cost? A dollar. Maybe three. The mileage? Tremendous. You will be really surprised with the mileage you get from those little gifts when you begin to invest in the business through referrals and follow up not only on leads but also your referral sources.

Of course you might want to devise a special reward system for rewarding people on the Internet. It might become too expensive and too overwhelming to send a box of chocolates to everyone who refers your site to a friend - you might want to set up some reward system through a autoresponder or downloadable file. Drop in to my new site http://SaneMarketing.com and see how this can be done (you might even earn your own reward-tool to give away :-)

The bottom line? For EVERY lead you get -- give something back. It might be a movie ticket or just a thank you note. It might be a gift certificate or more elaborate gift - depending on the type of your business and the potential value of a sale. Take care of your golden geese - it is called positive reinforcement.

Wanda Loskot created a business system that will make your business work so that YOU can rest - register today to win one month of FREE business coaching at http://loska.com and http://sanemarketing.com For subscription to her monthly newsletter "Referrals Unlimited" mailto:ru@oaknetpub.com with SUBSCRIBE in the BODY of message


Don't Overlook Your Most
Profitable Source of Business

Copyright 1999
By Bob Leduc

Karen, a new business owner, called me this morning with a question I hear often. She asked, "What can I do to build my business faster? I'm making a small profit but can't seem to generate enough sales to make the real money in this business."

As Karen answered some of my questions it became clear she had done a good job of targeting a niche market. She also provides a compelling reason for prospects to do business with her instead of with her competition. She was obviously effective at attracting customers because she already had over 100 of them. In fact, she was so busy chasing down new customers she completely overlooked her existing customers as a source of additional business.

HIGHLY PROFITABLE AND EASY TO GET

Your existing customers and clients already know and trust you. They experienced proof of your ability to help them solve problems when they bought from you the first time. It's easier for you to get more business from them than to get business from new prospects. It's also more profitable than business from new prospects because you get it without any advertising expense.

Some businesses have natural repeat sales built into their operation. Most MLM companies sell consumable products that periodically need to be replaced. A website hosting service collects a new fee at regular intervals to keep your site up. These replacement needs automatically generate repeat business. But how can you generate additional business from customers when it's not automatically built into your product or service?

HOW TO TURN A ONE-TIME SALE INTO REPEAT BUSINESS

To capture additional business from your existing customers you have to find or create additional products or services and offer them to your customers. You can do this even if your business automatically generates re-sales. These new products must be related to what your customers originally bought.

Start by asking yourself what else you can offer your customers and clients to improve their lives in the same area as their original purchase? One type of product every business can use for repeat sales is instructional material. It can be a book, videotape, audiotape, software or any combinations of them. One pet store owner I know regularly sends her customers special postcard offers for some of the books and videotapes she stocks in her store. She sells a lot of books and tapes this way. It also generates a lot of profitable referrals from her customers.

AFFILIATE PROGRAMS

Affiliate programs are becoming popular among small businesses marketing on the internet. The affiliate program handles all aspects of the transaction and pays you a commission. All you have to do is announce the product or service to your customers and include your endorsement of the program. This can produce a significant number of sales if the product or service is closely related to what your customers already bought from you. The commissions you earn will be almost 100% profit.

You must continuously find new customers to grow any business. The cost of finding those new customers is a big expense. Maximize your return on this expense by getting all the business you can from your customers. Invest the time to create or locate other products or services you can offer to your customers. You'll be amazed at how much it increases your business volume and profit margin.

Bob Leduc retired from a 30 year career of recruiting sales personnel and developing sales leads. He is now a Sales Consultant. Bob recently wrote a manual for small business owners titled "How to Build Your Small Business Fast With Simple Postcards" and several other publications to help small businesses grow and prosper. For more information... Email: BobLeduc@aol.com Subject: "Postcards". Phone: (702) 658-1707 (After 10 AM Pacific time) Or write: Bob Leduc, PO Box 33628, Las Vegas, NV 89133


Developing Your Verbal Logo

By Gary Lockwood

The next 30 seconds may determine whether you get your funding, make the sale or establish your point-of-view!

In this fast-paced, mile-a-minute world, you often have only a few seconds to get your message across. Most modern television and radio commercials are no more than 30 seconds. Where could you use an effective 30 second commercial message about your business? These mini-messages are ideal for investor meetings, networking meetings, trade shows, interviews, sales calls or any situation where you need to quickly promote your business.

How do you develop these messages effectively? Think in terms of "sound bites". Prepare your brief message just like a speech, with an opener, the content and the closing. Let's examine each of these in more detail.

The Opening

The purpose of your opening is to grab attention. You must assume that your audience is generally as busy and preoccupied as you are. So you need to first get their attention with a question, "grabber'" words, humor or an interesting visual.

Using a question as an opener causes the listener to stop and think. "Do you want to change the world?" "How many new prospects do you want today?" "When do you want to feel good again?" Once you have their attention, your message can help them answer the question.

Grabber words are designed to startle, shock or at least cause your listener to want to listen to what's coming next. The first sentence of this article is an example.

A funny comment or an eye-catching visual are always effective ways to get the attention of your listeners in a hurry. Obviously, any of these openings must be relevant to your message, or they will confuse your listeners.

The Content

Once you have their attention, relate your main message. Since you usually have only three or four sentences, you need to craft this message carefully. The most effective message is the one that states what your business can do for the listener. In other words, talk about the benefits to be received by using your product or service. Don't say "I'm a dentist". Say "I improve the health and well-being of my clients. Healthy teeth help you look good and feel good".

The bottom line is that your listeners don't care what you do. They care about what you can do for them. Talk in terms of results, feelings, benefits, outcomes, ideas. Imagine your listener with a sign on their forehead that reads "So What? What's in it for me?" Remember, you only have 30 seconds. There will be time later to explain how you do these great things.

The Closing

Here is where you ask for action. As a result of your 30 second commercial, you want your listener to do something or think something. Ask: "When can we meet?" "Give me your business card". "Call today". "When you think of shoes, think of The Shoemaster".

Also appropriate is your catchy tag line. The closing may be the only part of your message that your listener will remember. What do you want them to remember?

So, there it is. Your miniature speech takes only 30 seconds. And it has a beginning, a middle and an ending. What can you do to make all this come out sounding and looking smooth, confident and compelling? Prepare and practice. Prepare by writing out your message, thinking through the key elements and deciding exactly what you want your listener to be doing or thinking at the end of your message.

Practice by saying your message aloud. Rehearse this brief speech. Saying it aloud causes you to pay attention to the sound and cadence. Practice in front of a mirror and you will see the gestures and body language that make up such a large part of the communication. Remember, it's not just what you say, it's how you say what you say that makes the difference.

For your 30 second commercial to really be effective, you must act like you mean it, sound like you mean it and look like you mean it. How do others realize that you really mean what you say? They notice your enthusiasm, your mannerisms, your tone of voice, your posture.

Part of your preparation is to be consciously aware of your non-verbal communication. If possible, video yourself giving your message. Replay the tape several times. Once to listen and observe the overall effect of your message. Watch it again without sound. What are you telling the audience by your posture, body language, facial expressions and your gestures? Do you look and act like you really mean it?

Replay the tape again with your eyes closed. Listen for distracting sounds such as "uh", "ah", "ya know" or sighs. All these things subtract from the effectiveness of your main message.

In our MTV-world of excessive sights and sounds and experiences, make your point and get your message across in a well prepared, well rehearsed 30 second commercial. Think of it as a brief speech. Mix preparation with inspiration and you'll get a standing ovation.

Gary Lockwood is Your Business Coach. Get the Unique, Do-It-Yourself Business Consulting Kits - FREE. To get yours, go to http://www.BizSuccess.com/freekits.htm Free business newsletter - mailto:subscribe@BizSuccess.com Email: mailto:Gary@BizSuccess.com Web: http://www.BizSuccess.com Office: (800) 272-1575 (USA) * Fax: (760) 325-9608


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